
International Shipping
- iPhoneHospital.it ships to many countries outside the European Union through selected international express couriers.
- Shipping is available to most worldwide destinations, subject to local regulations and restrictions.
- Shipping costs are automatically calculated at checkout based on destination country, weight and parcel volume.
Insured shipment
- All shipments may be insured against theft, damage or loss.
- Insurance coverage may vary depending on the courier and destination country.
- Applicable costs are clearly displayed before order confirmation.
Average delivery times
- Shipments are dispatched from Monday to Friday, excluding weekends and public holidays.
- Average delivery time: 5-15 business days.
- Some remote destinations may require longer delivery times.
- Actual delivery times depend on the destination country, courier service and local customs procedures.
Note: Delivery times are provided for guidance only and may vary due to customs inspections, local holidays, strikes, weather conditions, international emergencies or other circumstances beyond the control of iPhoneHospital.it.
Order confirmation and tracking
- Orders confirmed before 1:00 PM are generally handed over to the courier on the same business day.
- Any stock shortages will be communicated within 24/48 hours.
- A tracking number will be sent by email once the shipment has been dispatched.
- Order status can also be checked in the "My Account" section.
Customs duties, import VAT and taxes
- Shipments sent outside the European Union may be subject to customs duties, import VAT, local taxes, customs clearance fees or other charges.
- These costs are not included in product prices or shipping charges displayed on the website.
- Any duties, taxes or fees required by the destination country's authorities are the sole responsibility of the recipient.
- iPhoneHospital.it has no control over such charges and cannot determine them in advance.
Customs inspections and delays
- International shipments may be inspected by customs authorities in the destination country.
- Such inspections may result in delays that are beyond the control of iPhoneHospital.it and the courier.
- iPhoneHospital.it cannot be held responsible for delays caused by customs procedures, administrative checks or temporary import restrictions.
Refused shipments
- If the recipient refuses delivery or fails to pay customs duties, taxes or other charges required by local authorities, the parcel may be returned to the sender.
- Any return shipping, storage, handling or disposal costs will be charged to the customer.
- Shipping costs already incurred are non-refundable.
Transport guarantee
- Please inspect the parcel carefully upon delivery.
- If any damage is visible, sign the delivery receipt with "Accepted subject to inspection".
- Damaged or missing items must be reported within 48 hours of delivery.
- Reports should be sent to [email protected] including the order number and customer details.
- Photographic evidence of any damage is strongly recommended.
Packaging and returns
- All products are carefully packaged to ensure maximum protection during international transport.
- Returns will be handled according to applicable regulations and the terms and conditions published on the website.
- Shipping costs are non-refundable except where required by law.
☎ Customer Support
- Phone / WhatsApp: +39 393 333 4090
- Support available Monday to Friday during normal business hours.
- We are happy to assist you before, during and after your purchase.

