Return Policy

Our return policy allows you to request a return within 30 days from the date you receive your order.

To be accepted, the product must be returned in the same condition in which it was received, without signs of use, complete with any labels, accessories, manuals and original packaging, where applicable.

You must keep and provide the receipt, invoice or other valid proof of purchase.

How to Request a Return

To start a return procedure, you must contact us in advance and wait for return authorization.

If available for your order, you can use the RMA procedure in your personal account, or contact us by email at [email protected] or through the Customer Support page of the website.

Do not ship the product before receiving the return instructions from iPhoneHospital.it. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

The customer is responsible for arranging and paying for the shipping required to return the product to iPhoneHospital.it. We recommend using a trackable shipping service and keeping the shipping receipt until the return procedure has been completed.

iPhoneHospital.it does not provide a prepaid return shipping label for ordinary returns made at the customer's discretion.

If the product received is damaged, defective, does not conform to the order or is different from the product purchased, the customer must contact us promptly before shipping it back. In such cases, the situation will be assessed and specific return instructions will be provided.

Return Address

Products must be shipped exclusively to the address indicated in the return instructions provided by iPhoneHospital.it.

Do not ship the product before receiving confirmation of the return procedure.

Return Acceptance Conditions

The returned product must be intact and in the condition in which it was received.

• The product must not show signs of use or damage.
• Original packaging, accessories, manuals and labels must be included where applicable.
• The product must be adequately packaged to prevent damage during transport.
• Proof of purchase must be available.
• The return must have been previously authorized by iPhoneHospital.it.

If the product is returned in a condition that does not meet the required conditions, iPhoneHospital.it reserves the right to assess the case and apply the provisions of applicable law.

Products Excluded from the Right of Withdrawal

Certain products may be excluded from the right of withdrawal in the cases provided for by applicable law, including, by way of example, personalized products or products made to the customer's specifications, goods which by their nature cannot be returned, and sealed products that are not suitable for return for hygiene or health protection reasons once opened.

To check whether a specific product falls within these exclusions, please contact our customer service before returning it.

Sale Products and Gift Cards

Items sold under special conditions and gift cards may be subject to specific conditions. For information regarding a discounted product or gift card, please contact customer service before requesting a return.

Exchanges

To request a replacement of a product with another item, please contact customer service in advance.

When a direct exchange is not possible, you may be asked to return the purchased product and subsequently place a new order.

Returns from the European Union and Other Countries

For orders shipped within the European Union and to other countries where the service is available, the return period under this policy is 30 days from receipt of the product, subject to any specific exceptions provided by applicable law or for particular product categories.

For international returns, the customer is responsible for return shipping costs and must ensure that the shipment is correctly addressed and complies with any applicable customs requirements.

Refunds

Once the returned product has been received, we will check its condition.

If the return is approved, the refund will be processed using the same payment method used for the purchase, in accordance with applicable law.

The actual time required for the refund to appear may depend on the bank, card issuer or payment provider used.

Return shipping costs paid by the customer when exercising the right of withdrawal remain the responsibility of the customer, except where applicable law provides otherwise.

Damaged, Defective or Non-Conforming Products

If the product received is damaged, defective or does not correspond to the product ordered, please contact us immediately at [email protected], providing the order number and, where possible, photographs of the product and packaging.

Before returning the product, please wait for instructions from our customer service team. In these cases, we will assess the situation and determine how the return should be handled in accordance with applicable law.

Contact Us

For any questions regarding returns, you can contact us at:

iPhoneHospital.it
Via Antonio Cecchi 66
10152 Turin
Italy

Email: [email protected]
Phone: +39 393 333 4090