✅ Free shipping in Italy

• Free for purchases equal to or greater than €200.

Shipping in Europe

• Fast delivery in 24/72 hours via express couriers.

Insured package

• All packages are insured against theft, damages, or loss.

• Shipping costs are shown in the cart.

• Base rate already includes insurance.

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⏱️ Average shipping times

• From Monday to Friday, excluding Saturday, Sunday, and holidays.

• Average times: 24-36 hours, maximum 48 hours for Calabria, Islands, and remote areas.

• Variable rate for the entire national territory.

Note: Times not valid during holidays, strikes, natural disasters, or adverse weather conditions.

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Delivery and order confirmation

• Orders placed by 1:00 PM are shipped the same day, subject to item availability.

• Out of stock items: customer notified within 24-48 hours.

• Tracking via confirmation email or personal area: “My account” → enter order number.

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⚠️ Delays or non-delivery

• Delays or customer absence do not hold iPhoneHospital.it accountable.

• Undelivered packages: pick up at courier branch; after 3 days, return to sender.

• New shipment at customer's expense.

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Transport guarantee

• Accept package with wording:

  • “Intact package – accepted with reservation”

  • “Damaged package – accepted with reservation”

• Report damages or missing items within 48 hours via email to [email protected] (order number + full name).

• Phone claims not accepted.

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Service center and repairs

• Address: Turin, C.so Vinzaglio 15/A.

• Shipment of purchased or repaired materials: express courier, delivery within 24 hours.

• Working days: Monday – Friday.

• Repairs: use downloadable form on the website:

  • Return only – [Download form]

  • Round trip with home pickup – [Download form]

• Home pickup: extra cost of €4.50, available upon request.

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Packaging and returns

• Products packaged and, if requested, insured with copy of the receipt.

• Returns for defective or non-conforming items through “Return only” form.

• Undelivered or returned to sender due to reasons not attributable to iPhoneHospital.it: new shipment at customer's expense.

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Package inspection

• Upon delivery, check:

  • Number of packages matching the accompanying document

  • Products matching the invoice

  • Intact packaging

• Any damages or discrepancies: note “Inspection reserve” on the delivery receipt.

• Even visibly intact packages: accept with inspection reserve.

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Transportation issues

• Goods damaged: send digital photos within 3 days to customer service email.

• iPhoneHospital.it not responsible for packages not intact or accepted without reservation.