Blog
Shipping within Europe
  • Delivery via selected international express couriers.
  • Average delivery time from 2 to 7 business days depending on the destination country.
Insured shipment
  • All shipments may be insured against theft, damage or loss.
  • Shipping costs are displayed directly in the shopping cart.
  • Rates vary depending on destination country, weight and parcel volume.

Average delivery times
  • Shipments are dispatched from Monday to Friday, excluding weekends and public holidays.
  • Central Europe: 2-4 business days.
  • Western Europe: 2-5 business days.
  • Eastern Europe: 3-7 business days.
  • Remote areas and islands: up to 8 business days.

Note: Delivery times are indicative and may vary due to local holidays, strikes, adverse weather conditions, customs inspections or extraordinary events.


Order processing and dispatch
  • Orders confirmed before 1:00 PM are generally shipped the same business day.
  • If an item is temporarily unavailable, the customer will be informed within 24/48 hours.
  • Tracking information is available via confirmation email or through the "My Account" area.

⚠ Delays or failed delivery
  • Delays caused by couriers, customs authorities or inspection agencies are not attributable to iPhoneHospital.it.
  • If the recipient is absent, the courier may attempt delivery again.
  • Any redelivery costs will be charged to the customer.
  • Parcels returned due to incorrect address, recipient unavailability or failure to collect will require a new shipment at the customer's expense.

Transport guarantee
  • Please always check parcel integrity upon delivery.
  • In case of anomalies, sign with "Accepted subject to inspection".
  • Missing or damaged items must be reported within 48 hours.
  • Send reports to [email protected] including order number, full name and details.
  • Please attach photographic evidence whenever possible.

Non-EU countries, customs duties and import taxes
  • For shipments to European countries outside the European Union (such as Switzerland, the United Kingdom, Norway, Serbia and others), customs duties, import VAT, local taxes or customs clearance fees may apply.
  • These costs are not included in product prices or shipping charges displayed on the website.
  • Any duties, taxes or fees required by the destination country's authorities are the sole responsibility of the recipient.
  • iPhoneHospital.it is not responsible for delays caused by customs inspections, import procedures or checks carried out by the relevant authorities.
  • If the recipient refuses delivery or fails to pay customs duties, taxes or other charges required by the destination country, any return shipping, storage or handling costs will be charged to the customer.

Packaging and returns
  • All products are carefully packaged to ensure maximum protection during transport.
  • Returns and claims are handled in accordance with applicable European regulations.
  • Additional costs resulting from uncollected parcels will be charged to the customer.

☎ Customer Support
  • Phone / WhatsApp: +39 393 333 4090
  • Support available Monday to Friday during normal business hours.
  • We are happy to assist you before, during and after your purchase.